Customer Service Field Survey

We are committed to monitoring the quality of the customer service that we provide to our customers. As part of our ongoing improvement process, we would appreciate your feedback on our performance during your recent interaction with Customer Service.

Facility Information

Customer Service

1 Was your phone order taken promptly?
Yes
No
2 Was our staff courteous and polite?
Yes
No
3 Do your pharmacy orders get filled on time?
Yes
No
4 Does our staff alert you when a medication needs PA?
Yes
No
If your answer is no, did you send an incident report to pharmacy staff?
Yes
No

Quality Packaging

1 Are you satisfied with our multiple medication packaging options?
Yes
No
2 Are medication packages correct and accurate?
Yes
No
3 Does our pharmacy staff accommodate packaging requests?
Yes
No
4 If your answer is no, did you send an incident report to pharmacy staff?
Yes
No

Pharmacy Reviews

1 Is your pharmacy reviews up to date?
Yes
No
2 Do you receive your pharmacy reviews on time?
Yes
No
3 Do you have any concerns regarding your pharmacy reviews?
Yes
No
4 Are you satisfied with the Consultant Pharmacist work?
Yes
No

Delivery service

1 Do you receive your order within your scheduled delivery time?
Yes
No
2 Was our delivery staff helpful and courteous?
Yes
No
3 Does pharmacy staff alert you when medication is late?
Yes
No
If your answer is no, did you send an incident report to pharmacy staff?
Yes
No

Medical records (MAR)

1 Do you receive you MAR changes on time by the 23rd of each month?
Yes
No
2 Was your MARs updated after sending changes on the 10th of each month?
Yes
No
3 Do you have any concerns regarding your Medical records?
Yes
No

WebConnect/ E-MARs

1 Do you use WebConnect?
Yes
No
2 Is it easy to communicate with pharmacy staff via WebConnect?
Yes
No
3 Do you currently use an E-MAR system at your facility?
Yes
No
4 Was your staff trained to use the WebConnect?
Yes
No
5 Would you like to participate in our E-MAR service?
Yes
No

On a scale of 1 – 10 with 10 being the most positive, how would you describe the overall pharmacy ratings:

  • 1
    2

    Very negative
  • 3
    4

    Barely Positive
  • 5
    6

    Somewhat Positive
  • 7
    8

    Mostly Positive
  • 9
    10

    Very Positive

Any significant changes in our service since our last survey?
Better
Same
Worst

Do you need our pharmacy director to contact you?
Yes
No

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